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Privacy / Cookie Policy

Synergia Medical S.A. (with registered office at Rue Emile Francqui 6, 1435 Mont Saint Guibert, Belgium and with company number 540.563.776) acts as data controller under the General Data Protection Regulation ('GDPR') and relevant GDPR implementation Acts and the provisions of other applicable laws, regulations and rules. Synergia Medical SA is the controller of the processing of your personal data and is committed to respecting your privacy.


What personal data do we collect about you?

The personal data we process may include:

•    Basic information, such as your name, title, position, the company you work for, your relationship to a person;

•    Contact details;

•    Data necessary for processing invoices;

•    Data relating to your attendance of events and interests;

•    Personal data that we need for compliance purposes;

•    Any other personal data relating to you that you provide to us.


How do we obtain your personal data?

We obtain the personal data in the following situations:

•    When you provide us with your personal data, or when you interact with us directly (by e-mail, telephone or letter);

•    When you enter into an agreement with us.


For what purposes do we process your personal data?

•    To process and to respond to requests, enquiries or complaints received from you;

•    To onboard and execute our services and supporting processes and systems required;

•    To manage and administer our relationship with you;

•    To comply with regulatory and policy requirements;

•    To provide services requested by you;

•    To communicate with you about our services or products;

•    To provide and improve our website by generating statistics regarding the use of the website;

•    To monitor and analyse our business processes and systems;

•    To handle your job application or subscription to any of our recruitment services or events;

•    Business development activities.


On what basis do we use your personal data?

•    To conclude and perform a contract;

•    To comply with regulatory and policy requirements;

•    For a legitimate interest (e.g. managing and administering the relationship with clients and suppliers);

•    With your consent.


How long do we keep your personal data?

We will keep your personal data no longer than is necessary to achieve the purposes stated in this Privacy / Cookie Policy. Your personal data will be retained in accordance with our retention policy, which is available upon request to the Data Protection Officer using the contact details set out under the section "How can you contact us" of this Privacy/Cookie policy. The retention period for each category of personal data is based on regulatory and policy requirements and the purpose for which the information is collected and used.


Who do we share your personal data with?

We may need to allow our suppliers and sub-suppliers access to your personal data when they perform services on our behalf (mainly to maintain and support our ICT systems) and regulatory authorities, courts or government agencies for the purposes specified above. Any transfer of personal data outside the EU/EEA is made in line with applicable data protection laws. Our international transfers of personal data outside the EU/EEA are based on the EU Commission’s standard contractual clauses.


How do we protect your personal data?

Synergia Medical SA has taken appropriate technical and organisational measures to protect personal data against loss or against any form of unlawful processing.


What rights do you have regarding your personal data?

The GDPR and other applicable laws foresee in certain rights for data subjects under the conditions set out therein. You, as a data subject, specifically have the following rights:

•    Right to access your personal data;

•    Right to rectification or correction of your personal data;

•    Right to erasure of your personal data;

•    Right to object or to request restriction of processing of your personal data;

•    Right to data portability;

•    Right to object to profiling;

•    Right to lodge a complaint with a supervisory authority;

•    Right to withdraw your consent for the future to the extent that the processing of your personal data takes place on the basis of your consent.


The use of cookies

Our website does not use tracking cookies and/or third party cookies when you do not play video content. Our website only uses cookies when you play video content. Cookies are small text files containing information that are placed on the user's computer when he/she visits a website.


How can you contact us?

If you have any questions or complaints regarding the processing of your personal data and/or the use of cookies, please contact us.

Tel                            32 495 12 87 29




We reserve the right to make changes to this Policy from time to time. The latest version of this Policy can be obtained at any time upon request by contacting us per mail or e-mail at the addresses indicated above.